Lacore said employees who are not feeling well should stay home "and take care of yourself.'' While we ask you to hang in there, we want to do all we can to reward you for going the distance."
"We know that we are asking you to keep fighting the fight with us and that it likely feels as though we continue to ask for more from you. "There is no better way for me to express my thoughts other than to say that we need you – each one of you – in order to successfully make it through this,'' Lacore said. Lacore said in the memo that some flight attendants are working a lot, others "hardly at all," which suggests a spike in overall sick calls beyond COVID-19. Southwest's flight attendants union did not respond to a request for comment and Southwest did not provide details on the volume or type of sick calls. "Our hope is to hope is to stabilize the operation again as we work through winter storms, navigate the national COVID-19 spike, and maintain sufficient staffing,'' Sonya Lacore, vice president of inflight operations, said in a memo. 25, a policy announced to employees on Wednesday. The staffing shortage has prompted Southwest to extend holiday bonus pay for flight attendants through Jan. ►What's going on?: Are cancellations, delays the new normal this winter? ►Flight canceled?: What airlines owe you when flights are canceled, delayed Landson said the airline is proactively canceling flights so it doesn't strand customers. (A big storm is brewing on the East Coast ahead of weekend travel and has already hit Buffalo, New York and Nashville, Tennessee.) Southwest spokesman Dan Landson said the airline continues to be "challenged" by the weather but is also now seeing an "uptick" in COVID sick calls due to a spike in infections and requirements for close contacts to also quarantine, which hurts its efforts to recover from storms. flight cancellations Thursday, according to FlightAware. carrier. The airline accounts for nearly one-third of total U.S. Southwest, the nation's largest domestic carrier, canceled nearly 650 Thursday flights, or 1 in 5 flights, after canceling 534 flights, or 17%, of its Wednesday flights, according to flight tracker FlightAware. In total, the airline has canceled nearly 1,200 flights in two days-plus, more than any U.S. With back-to-back days of more than 500 flight cancellations absent significant winter storms, the airline isn't saying that anymore. Southwest Airlines made a point during the holiday travel mess to say its flights weren't being impacted by the spike in COVID-19 sick calls other airlines were seeing.
Watch Video: Flight cancellations: What to know before booking a flight this winter
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